Duncan is Enterprise Voice Architect at Unify², a leader in addressing enterprise roadmap, architecture, and deployment needs for Microsoft Lync and Office Communications Server (OCS). He provides advanced consulting services around Unified Communications, particularly in the voice and telephony interoperability spaces, for enterprise customers worldwide.
Before joining Unify² in 2008, Duncan held a series of positions in the Unified Communications group at Microsoft, most recently as Technical Product Manager for Office Communications Server, Clients and Devices. Duncan was a leading internal expert on solutions in Enterprise Voice, developing interoperability and compete labs and collateral, and supporting customer and field escalations. Duncan designed and implemented the PBX interoperability demo environments used for both the OCS and LCS worldwide product launch events, both featuring Bill Gates in the launch demos. Duncan was a regular presenter at executive briefings for Microsoft customers, and at UC industry events such as VoiceCon/Enterprise Connect, and Microsoft events such as TechEd and TechReady.
Prior to that role, as part of the OCS End to End Scenario test team, he was the primary Software Test Engineer for the telephony and PBX interoperability features of both OCS 2007, and Live Communications Server (LCS) 2005. He deployed the world’s first LCS Remote Call Control deployment and assisted a variety of PBX vendors (including Cisco, Nortel, Genesys, Siemens, and Mitel) with their early development of LCS interoperable RCC products, traveling onsite to their telephony interoperability labs and directly assisting their testers and developers.
Previously at Microsoft, Duncan tested Microsoft Routing and Remote Access (RRAS) for the Windows Sustained Engineering (WINSE) team, managing and testing widely varied telecommunications circuits including POTS, ISDN, ATM, and FDDI. In his first job at Microsoft, he owned testing the Mobile system Hardware Compatibility Test (HCT) Kit for Microsoft’s Windows Hardware Quality Labs (WHQL).
Prior to Microsoft, Duncan spent 7 years working in a variety of positions (Programmer, Systems and Network Administrator, IT Manager) for a large Market Research firm. Duncan managed the IT and telephony services and products (PBX, voicemail, T1s, and integrated predictive dialers) for a major contact center, and managed migrating their US WAN from a managed service to internal operations. Duncan also developed a call accounting system and Computer Aided Telephone Interviewing (CATI) tools for Fortune 500 companies.